Terms of Service - Cruze Rideshare Inc.

1. Acceptance of These Terms

By creating an account, accessing, or using the Cruze application, website, or related services (collectively, the "Platform"), you agree to these Terms of Service ("Terms") and the Cruze Privacy Policy. If you do not agree, do not use the Platform.

You also agree that you have read and understand our collection and use of location and other data as described in these Terms and the Privacy Policy.

2. Key Definitions

"User" means any person who accesses or uses the Platform, including riders, delivery requesters, and recipients.
"Third-Party Provider" means independent drivers, couriers, delivery providers, merchants, or other third parties who provide rides, deliveries, or related services.
"Ride" means a transportation service requested through the Platform.
"Delivery" means a delivery service requested through the Platform (including food, packages, or other items, if enabled).
"Content" means any information submitted through the Platform (e.g., reviews, ratings, photos, messages, support tickets).
"Platform Data" means operational data generated through Platform use, including trip records, logs, metrics, and derived analytics, subject to the Privacy Policy.

3. Cruze Provides a Technology Platform (Not a Transportation or Delivery Carrier)

Cruze provides a technology platform that enables Users to request Rides and Deliveries and be matched with Third-Party Providers. Unless Cruze explicitly states otherwise in writing, Cruze is not a transportation carrier, freight carrier, or delivery carrier.

Accordingly, to the maximum extent permitted by law:

Cruze does not guarantee availability of Rides or Deliveries.
Cruze does not guarantee pickup times, arrival times, delivery times, or successful completion of any delivery.
Cruze is not responsible for delays, missed pickups, failed deliveries, incorrect deliveries, or merchant errors (including packaging, preparation, or item quality).

4. Eligibility and User Requirements

You may use the Platform only if you meet all of the following requirements:

You are at least 18 years old (or the age of majority in your jurisdiction).
You can form a binding contract with Cruze.
You provide accurate, current, and complete information and keep it updated.
You maintain an active, valid payment method (card) on file to request services.
You are not prohibited from using the Platform under applicable law or due to a suspension/termination by Cruze.

You are responsible for all activity under your account. Do not share credentials or allow others to use your account.

5. Location, Device Data, and Required Consents

5.1 Location Consent Required to Use Core Features

The Platform requires access to your location to provide core functionality (matching, routing, safety features, and trip/delivery verification). By using the Platform, you consent to Cruze collecting, using, and sharing your location data as described in the Privacy Policy.

5.2 Background Location (If Enabled)

If you enable background location permissions, we may collect location while the app is running in the background to support safety features, fraud prevention, trip verification, customer support, and platform integrity.

5.3 Location from Trips and Providers

During a Ride or Delivery, we may receive location and trip information from Third-Party Providers and associate it with your account for completing the service, dispute handling, safety, compliance, and support.

6. Payments, Fees, and Card-on-File Requirement

6.1 Active Card on File

You must maintain an active, valid payment method (card) on file to request or receive Rides or Deliveries. If your payment method fails, you may be unable to request services and your account may be suspended.

6.2 Authorizations and Charges

You authorize Cruze and our payment processors to charge your payment method for fares, delivery fees, service fees, safety fees, tolls, taxes, tips, subscriptions (if any), cancellation/no-show fees, and other charges presented to you. We may also place pre-authorizations/holds to verify payment.

6.3 Disputes and Chargebacks

If you dispute a charge, please contact support first. Improper chargebacks, fraud, or abuse may result in suspension or termination.

7. Delivery-Specific Terms (Food / Packages / Items)

7.1 Prohibited Items

You may not request delivery of any illegal, dangerous, or prohibited items. Prohibited items include (non-exhaustive):

Illegal drugs or controlled substances
Weapons, ammunition, explosives, or incendiary materials
Hazardous chemicals, toxins, or biological materials
Stolen goods or counterfeit items
Any item prohibited by applicable law or by Cruze policy

7.2 Packaging and Responsibility for Items

You are responsible for ensuring items are lawful, properly described, and appropriately packaged for safe handling and transport. Cruze is not responsible for item condition, preparation, quality, merchant errors, packaging failures, or spoilage.

7.3 Delivery Failures and Delays

Deliveries may be delayed due to traffic, weather, merchant delays, provider availability, address issues, or other factors. Cruze does not guarantee delivery times or successful delivery.

8. User Conduct and Platform Rules

You agree not to misuse the Platform. Prohibited conduct includes:

Harassment, threats, discrimination, or unsafe behavior
Fraud, false reports, or attempts to manipulate pricing or incentives
Interfering with platform security (scraping, reverse engineering, exploiting vulnerabilities)
Violating laws or requesting illegal services/items

9. Ratings, Reviews, and Communications

You may be able to provide ratings and feedback. You agree to provide accurate information and not to post unlawful or abusive content. Cruze may monitor communications for safety, fraud prevention, and support (to the extent permitted by law).

By providing your phone number and/or email, you consent to receive service-related communications (including receipts, support messages, security alerts). Marketing communications (if any) will include opt-out methods.

10. Intellectual Property; License

The Platform and all related software, designs, trademarks, and content are owned by Cruze Rideshare Inc., a Delaware corporation doing business in NC, or its licensors. Cruze grants you a limited, non-exclusive, non-transferable, revocable license to use the Platform for personal, lawful purposes, subject to these Terms.

11. Data Rights and Use of Shared Data

11.1 Your Personal Data

We handle personal data as described in the Privacy Policy. You grant Cruze permission to process your personal data to operate, maintain, and improve the Platform.

11.2 Cruze Ownership of Platform Data; Aggregated/De-Identified Data

As between you and Cruze, Cruze owns the Platform, Platform Data, and all analytics, insights, and models derived from Platform usage, including aggregated or de-identified data, to the extent permitted by law. Nothing in these Terms limits your rights under applicable privacy laws.

11.3 User Content License

If you submit Content, you grant Cruze a worldwide, perpetual, irrevocable, sublicensable, royalty-free license to host, use, copy, modify, create derivative works, and display such Content to operate and improve the Platform, subject to the Privacy Policy.

12. Suspension, Deactivation, and Termination

Cruze may suspend, deactivate, or terminate your account at any time, with or without notice where permitted, including if:

You violate these Terms or Cruze policies
Your payment method fails, is invalid, or appears fraudulent
You pose a safety, security, or fraud risk
We are required to do so by law, regulation, or a lawful request

You may stop using the Platform at any time. Certain provisions survive termination (e.g., limitations of liability, dispute resolution).

13. Platform Availability and Maintenance

Cruze will use commercially reasonable efforts to keep the Platform available and functional. However, we do not guarantee uninterrupted access. The Platform may be unavailable due to maintenance, outages, third-party failures, or events outside our control.

14. Privacy, Security, and Legal Compliance Commitments

Cruze is responsible for implementing reasonable safeguards designed to protect user data and for complying with applicable state and federal laws. Details are provided in the Privacy Policy.

15. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRUZE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRUZE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, DATA, OR GOODWILL. CRUZE'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE PLATFORM WILL NOT EXCEED THE AMOUNT YOU PAID TO CRUZE IN THE 90 DAYS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

17. Indemnification

You agree to indemnify and hold harmless Cruze and its officers, directors, employees, and agents from any claims arising out of your use of the Platform, violation of these Terms, violation of law, or infringement of third-party rights.

18. Dispute Resolution; Arbitration

[OPTIONAL - Counsel to finalize. Many platforms include mandatory arbitration and a class action waiver. Insert arbitration provider, rules, opt-out instructions, and state-specific requirements here.]

19. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles, except where consumer protection laws require otherwise.

20. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will provide notice as required by law. Your continued use of the Platform after the effective date of updated Terms constitutes acceptance.

21. Contact

Customer Support: [support@cruze.example]

Privacy: [privacy@cruze.example]